Refunds and cancellations

Cancelling an order

You can cancel an order yourself, from your orders, at any time until we have packed it. There is no charge for cancelling and you do not need a reason.

Once an order has been packed it is on its way to a courier and can no longer be cancelled. At that point, raise a return instead - the next section explains how.

If you had already paid, a cancelled order is refunded in full. Nothing is kept.

Returning goods

Goods can be sent back. The return window is shown on each product page, because it is not the same for everything - a sealed SIM kit and a printer are different problems. Where a product does not state its own window, ours is seven days, counted from the day the goods reach you.

What comes back has to be complete, undamaged and in its packaging, with whatever came in the box. We cannot take back something that has been installed, configured for your business, or used beyond checking that it works.

To start one, open the order in your orders and raise a return, or write to hello@kstechx.com. We answer every request, including the ones we have to refuse, and we tell you why.

Services cannot be returned once they are done

A website design, a printed job, an installation, an AEPS or gateway registration - once the work is done, the hours are spent and there is nothing to put back on a shelf. Services are not returnable, and our system will not let anyone tick that box on one.

Before the work starts is different. If you change your mind before we have begun, tell us and you get your money back. Some services need an advance before work starts; the product page says so before you order, never after.

If it arrives faulty

A product that is faulty on arrival is our problem, not yours, and the return window does not come into it. Tell us at hello@kstechx.com or through the help screen in your account and we will replace it or refund it - your choice.

Warranty beyond that is the manufacturer’s and differs by product; the product page states it. We will help you claim it either way.

How the money comes back

It goes back the way it came. If you paid by card or UPI, the refund is sent through the same payment gateway to that same card or account - we cannot redirect it somewhere else, and we would not want to be able to.

If you paid cash on delivery, we refund by bank transfer, and we will ask you for the account details at that point.

We start the refund as soon as the return is approved, or immediately on a cancellation. After that it is with your bank: most refunds appear within a few working days, and a card refund can take longer than a UPI one. If it has not reached you in a week, write to hello@kstechx.com with your order number and we will chase it with the gateway ourselves.

Every refund is recorded against the order it belongs to, so you and we are always looking at the same history.

Partner commission on a refunded order

If you are a KSTechX partner: commission is earned when money is received, so commission already credited on an order that is later refunded or returned is reversed. The full rules are in the terms of use.

Talk to a person

Anything on this page that does not fit your situation - write to hello@kstechx.com or use the help screen. Monday to Saturday, 10am to 7pm. We would rather sort it out than have you reading a policy page.